Hi,

In December of last year, I purchased a 12 month licence for SDL Starter. Since then, my hard-drive developed a fault and became unusable. I cannot activate the licence on my new hard drive before deactivating it on the old one.

Question

Hi, 
 In December of last year, I purchased a 12 month licence for SDL Starter. Since then, my hard-drive developed a fault and became unusable. I cannot activate the licence on my new hard drive before deactivating it on the old one (it is unusable). 
 How can I solve this problem. 
 Victor Laiviera

Paul · Answer

Hi, 
 
You can try and solve this yourself using the self service option, but if this fails just contact the licensing team by logging a case in the same solution finder. You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2011 and SDL Trados Studio 2014. 
 
Go to KB article #5196 ( http://kb.sdl.com/kb/article?ArticleId=5196 ) and follow the instructions. 
 
Otherwise go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here; 
 
Licensing Problems 
- I use SDL Trados Studio / SDL Passolo – 2011 or 2014 
-- I need to have my license reset 
 
Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day. 
 
Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
I hope this helps.

Trados Portfolio > 2. Licensing and Installation

Hi, In December of last year, I purchased a 12 month licence for SDL Starter. Since then, my hard-drive developed a fault and became unusable. I cannot activate the licence on my new hard drive before deactivating it on the old one.