My PC crashed and I can see that my license is in use but I tried to desactivate offline but it wont work because I tried to sign into the new trados I just downloaded I just get the option to activate and not desactivate so I am stuck. Please help me. I also get the below error when I click reset licence

Generated Image Alt-Text
[edited by: Trados AI at 12:41 PM (GMT 0) on 4 Mar 2024]

Question

My PC crashed and I can see that my license is in use but I tried to desactivate offline but it wont work because I tried to sign into the new trados I just downloaded I just get the option to activate and not desactivate so I am stuck. Please help me. I also get the below error when I click reset licence

SDL Account webpage with an error message stating 'An error has been sent to support to inform them of the issue. Please try reloading or refreshing this page.' with a 'GO BACK' button.

Generated Image Alt-Text
[edited by: Trados AI at 12:41 PM (GMT 0) on 4 Mar 2024]

Dragos Sancraian · Answer

mukile kasongo Support Case Id : 00612561. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Portfolio > 2. Licensing and Installation

My PC crashed and I can see that my license is in use but I tried to desactivate offline but it wont work because I tried to sign into the new trados I just downloaded I just get the option to activate and not desactivate so I am stuck. Plesae help me