Renewal of SDL Trados Studio 2019

Question

Hellow! 
 My licence for SDL Trados Studio 2019 expired, so I renewed it automatically to SDL Trados 2021 (I didn't see any option to renew my licence for SDL Trados Studio 2019). Now the activation code doesn't seem to work, since apparently it works only for SDL Trados Studio 2021. What can I do? I also don't see any download options. Do I really have to purchase SLD Trados Studio 2021 as a subscribe version? 
 Thanks in advance. 
 Astrida

Ileana Bocu · Answer

Hello Astrida, 
 It is not possible to renew the license of Studio Starter 2019. You can only renew to the latest version of Studio Starter, before the expire date, or purchase a new license. It is normal for the activation code not to work since this is a new software. You need to download the software and install it as you previously did with the 2019 version. the installer can be downloaded from your account directly, you will see it if you access Products&Plans - Downloads from the menu. If you need further information you can also reach out via email at s dltradosinfo@sdl.com or you can join the online chat which is accessible from our website directly. 
 Have a nice day, 
 Ileana

Ana-Loredana Gabur · Answer

Astrida Vucane Support Case Id : 00612617. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Portfolio > 2. Licensing and Installation

Renewal of SDL Trados Studio 2019