Hello Christine Hohmann-Lopez

Please try the following (manual install) as explained in the following article.

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029190

Hello, I had the same issue ast he OP. I tried following the steps described in your link. Now I get the message "There is a problem with this installation. The Sudio cannot be run." Please advise what should I do next.

Yulia Skadchenko

The best approach is to create a new thread and describe your situation.  Make sure you tell us what version of the software you are using as this can be helpful in ensuring we provide the most appropriate advice.

By creating a new thread it also gives us the opportunity to create a support case for you if necessary and then the support team will be able to help you directly.

Yulia Skadchenko

The best approach is to create a new thread and describe your situation.  Make sure you tell us what version of the software you are using as this can be helpful in ensuring we provide the most appropriate advice.

By creating a new thread it also gives us the opportunity to create a support case for you if necessary and then the support team will be able to help you directly.