Hello Raphael Nagaba

If you`re able to login in the RWS account you can find the installer under Products & Plans > Downloads. 

I couldn`t find any license linked to your email address so please let me know what version (2019 or 2021) of Multiterm you need and I can provide a download link.

Thank you,

Sorin

In the meantime, I have been able to perform the installation. The problem is probably a different one.

The software is licensed locally. When the user performs a certain action in Trados (cloud based action), the message comes that he is not authorized to do so, or the license does not fit. But we have purchased a professional license.

Now my assumption is: We have purchased the license with another account and the license locally integrated with the user. And therefore the services of the program "offline" can be used normally but all cloud services not because the license is not linked to the account of the user.
Is this correct ?

In the meantime, I have been able to perform the installation. The problem is probably a different one.

The software is licensed locally. When the user performs a certain action in Trados (cloud based action), the message comes that he is not authorized to do so, or the license does not fit. But we have purchased a professional license.

Now my assumption is: We have purchased the license with another account and the license locally integrated with the user. And therefore the services of the program "offline" can be used normally but all cloud services not because the license is not linked to the account of the user.
Is this correct ?

Hello Raphael Nagaba

Please make sure that the user`s email address is added in the Language Cloud account: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027193

If it still doesn`t work please provide a screenshot with the error message.

Thank you,

Sorin