Hello Brendan,

As you have both activations in use, you can follow the instructions below to reset the license on one device (Hint: you may remember the activation date for the device, so you can get an idea of which one to deactivate):

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545

Best regards,

Adrian

OK, I managed to get the computer working, and tried to deactivate as per instructions. After several attempts I got the message, deactivation failed...Reactivation is either complete or revocation proof is already uploaded. I thought this may mean that the deactivation is completed, but I still can't activate on the other computer. Is there a time delay? 

thanks.

Sorry, that should read Revocation is either complete or revocation proof is already uploaded

Hello brendan mcnally

Your license has been reset, please try to activate it on the new computer.

Thank you,
Sorin

Hi Sorin

thanks, I decided in the end it was time to update to 2021 as I want to use SDL cloud,

thanks again
Brendan

I meant I want to use Trados live!