When I try to activate the license for SDL Studio on our License Manager on a server, I get the following response:
Provider error occurred, code: 999.
Quantity cannot be blank or 0
Please contact us to help get the license set up as soon as possible.
Ardanuy
Can you check this KB:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033791
Looks like your problem.
Paul Filkin | RWS Group
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Once I have followed the instructions I get to solution B point "3. Click on the Add button"
and it appears an error message:
LoadLS
Unable to add the Sentinel RMS Licinse Manager Service to the System Service Registry. Is the service already installed? Error(431)
Then I Removed and Added the Sentinel RMS in the same executable path.
Please help me with 4 and 5 steps
4. Ask for a license reset from the SDL support team if the license is In Use under your SDL account.
5. After the license reset was confirmed from SDL support perform again the activation.
Thank you
Marcelo Ibiett Support Case Id : 00617011. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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