Trados crashes on start (after fresh install)

Trados crashes as soon as I start it with "Unknown error (0x80005000)".

Trados Studio error message pop-up reading 'Unknown error (0x80005000)' with an 'OK' button and a link to the Knowledge Base Community.

Error log:

<SDLErrorDetails time="28/07/2021 18:41:34">
<ErrorMessage>Unknown error (0x80005000)</ErrorMessage>
<Exception>
<Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ErrorCode>-2147463168</ErrorCode>
<HelpLink />
<Source>System.DirectoryServices</Source>
<HResult>-2147463168</HResult>
<StackTrace><![CDATA[ at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_IsContainer()
at System.DirectoryServices.DirectoryEntries.ChildEnumerator..ctor(DirectoryEntry container)
at System.DirectoryServices.DirectoryEntries.GetEnumerator()
at System.Linq.Enumerable.<CastIterator>d__97`1.MoveNext()
at System.Linq.Enumerable.First[TSource](IEnumerable`1 source)
at Sdl.TranslationStudio.LanguageCloud.Subscription.DeviceIdentifier.GetComputerSid()
at Sdl.TranslationStudio.LanguageCloud.Subscription.DeviceIdentifier.GetStudioInstanceId()
at Sdl.TranslationStudio.LanguageCloud.Subscription.SubscriptionLicense.LoadSubscriptionFromLocalStore()
at Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
at Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
at Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator)
at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>Studio16</ProductVersion>
<EntryAssemblyFileVersion>16.1.4.4184</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Education</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>2057</OperatingSystemLanguage>
<CodePage>949</CodePage>
<LoggedOnUser>REDACTED</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>REDACTED</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>14592208 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>



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[edited by: Trados AI at 12:45 PM (GMT 0) on 4 Mar 2024]
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