Fehlermeldung: Keine Internetverbindung

Question

DOCX 
 Hallo, Ich habe folgendes Problem bei meinem zweiten PC: 
 Es erschent die Fehlermeldung "Keine Inyternetverbindung" und ich kann die Maschine Translation (den Trados Live) nicht nutzen. 
 Koennten Sie mir bitte ein Hinweis geben, wie ich dieser Fehler beheben kann? 
 Vielen Dank im Voraus! 
 Ivo Rachev

Oana Nagy · Answer

Hello Ivo Rachev , 
 This is most likely due to the AV and/or Ports configurations on the PC- 
 The following articles should help you resolve this. 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034866 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0040151 
 Please let us know if this helps.

Paul · Answer

Jürgen Lettner 
 Nice&hellip; Lydia was suggesting some help. Please create a new thread instead of piggy backing on another and we can convert it to a support case specifically for you.

Paul · Answer

Jürgen Lettner 
 I'm glad you found the reason for your problem. It doesn't mean the solution Lydia provided for the customer originally posting their question was incorrect. Although looking at the screenshot the operating system is old so it is likely to be the same issue as you had. 
 Jürgen Lettner said: I found out now, that Trados needs TLS 1.2. 
 You make it sound as though you believe this is a fault of Trados! TLS 1.2 is crucial for software applications due to its strong encryption and authentication mechanisms that secure data transmission, compliance with industry standards and regulations, seamless compatibility with various systems, and mitigation of vulnerabilities present in older versions of the protocol. It ensures data security, protects sensitive information, meets compliance requirements, enables interoperability, and safeguards against potential attacks. 
 If you needed this then the most likely reason is you were working with an out of date and probably unsupported operating system. Older operating systems may not have built-in support for TLS 1.2 or may have outdated libraries or protocols that are incompatible with TLS 1.2. As a result, the software relying on TLS 1.2 may encounter compatibility issues or fail to establish secure connections with servers, leading to operational failures. In such cases, upgrading the operating system is probably necessary to ensure proper functionality. Frankly continuing to work with business critical solutions on old unsupported operating systems isn't very sensible. 
 Jürgen Lettner said: I tried installing WIN 10. And the message was gong. 
 Makes sense. 
 Jürgen Lettner said: But I still couldn't connect to my HP databases. But I need to. 
 How about you explain something about this problem then? Your questions are not helpful and just promote more questions that frustrates you... and me because I can't give you a better reply. 
 What is an HP database? Are you working with a plugin that connects Trados Studio to some database we don't know about? If you are then that plugin will 100% need to be updated to work with a later version of Trados Studio. I also know we do not have any plugins for translation memories on the appstore so if this is what it is then you will have to speak to whoever provided it. 
 Jürgen Lettner said: How can I get my money back and switch back to 2019? Or I will lose my customer. 
 We might not be able to switch you back as 2019 isn't supported anymore. But we may be able to do something to help buy you some time while you explain your problems properly so we can help. I can't involve support unless you create a new thread as I already asked you. So that one is on you. In the meantime I'll see what we can do wrt 2019.

Paul · Answer

Jürgen Lettner 
 From your screenshot this is a terminology database, not a translation memory. Is this a MultiTerm online solution and not a custom plugin of some sort? Did you also update MultiTerm when you installed Trados Studio 2022? 
 Is your customer using Multiterm and if so what version? Maybe they are using GroupShare? There seems to still be a lot of information you are not telling us and we need to know this to be able to help you properly. 
 In the meantime I've bought you a little time to take the pressure off... check your emails. But when you can provide more information around your situation we should be better able to assist you.

Paul · Answer

Jürgen Lettner 
 ok - now you're providing a bit more helpful information. Your last screenshot clearly shows you are connecting to GroupShare. So your "HP Database" is on a Groupshare server which means it's essentially a server based version of MultiTerm: 
 
 This KB is what you need to understand first of all: 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000001175 
 If your client is using GroupShare 2015 or even 2014 then you would have been able to connect to it with Trados Studio 2019. But neither Trados Studio 2021 or 2022 will work with that version of GroupShare. So, the first thing you need to do is find out from your customer what version of GroupShare they are using. When we know that we will know one of two things: 
 
 if you have no option but keep working with 2019 for this customer, in which case we can discuss how we could support you in this endeavour or your client may be able to provide you with a licence for when you're working with them, or they may be able to provide you with an offline termbase for your projects with them; or 
 there is a problem we need to resolve if they are working with GroupShare 2017 or 2020 
 
 The latter could be a problem you have created by not upgrading your version of MultiTerm as well when you upgraded to 2022, but we will only know this when we know for sure what version of GroupShare your customer is working with.

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Fehlermeldung: Keine Internetverbindung