Hello Mona Sabry ,

Please first remove any apps that you have installed.

You will find them in this location-

C:\Users\yourname\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins

Now open Studio- Go to Help- Search for updates and ensure Studio is on the latest stand (before reinstalling each app from the RWS AppStore)

Try now to connect.

If you still have problems, please post screenshots of what you are seeing and also the project settings.

This often helps us understand what might be the issue.

Hello Mona Sabry ,

Please first remove any apps that you have installed.

You will find them in this location-

C:\Users\yourname\AppData\Roaming\SDL\SDL Trados Studio\14\Plugins

Now open Studio- Go to Help- Search for updates and ensure Studio is on the latest stand (before reinstalling each app from the RWS AppStore)

Try now to connect.

If you still have problems, please post screenshots of what you are seeing and also the project settings.

This often helps us understand what might be the issue.

Hi Steven,

Thanks for your reply.  Here are answers to your questions:

1.  I could not process the C:\ command that you gave me.  Here is the error message that I got:

But you're right, I do use My Memory Plug in and it seems that it's not working properly, as I get this message when I log into Trados:

2.  Concerning Trados updates, It seems I am behind as I get this message when I check for updates:

3.  Concerning the inability to log into Adaptive MT, here is the message that I get:

Please tell me where to start to resolve all these issues.

Thanks in advance for your help.

Mona Sabry

Mona Sabry said:

1.  I could not process the C:\ command that you gave me.  Here is the error message that I got:

This is not a command, but a path. So instead of using it in the command prompt, navigate there using Windows Explorer. If you won't see this folder on your system, just google for hidden files and folders in Windows and how to show them. Then delete the plugins from there as advised by Steve.

thanks Jerzy for your quick reply.

I am currently working on a big project and am too scared to play with my environment before I deliver the project.  I'll continue with the current sub-optimal setting until the project is finished.

However, if you can tell me how to fix the issue of manually "Applying Translation" by a quick fix, as I know the My Memory Plug-in is not working well since I reinstalled Trados (see the error message in my previous mail).  That would really help my work and speed me up.  Thanks

I'm afraid there is no better way to repair your installation as the one suggested by Steven.

However, you could try to say "No" to the message about unsigned plugin when starting Studio and work without the My Memory plugin.

Also make sure, that your segments are in status "Untranslated". Then go to File -> Options -> Editor -> Automation and make sure, that the option "Apply best match after successful lookup" is checked.