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Hi,
I am trying to upgrade to Studio 2021 from Studio 2019 professional.
As following instructions regard to this link: https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3183/03-2-installing-and-activating-studio-2021-and-studio-2019-side-by-side-upgrades-only
It has shown that Studio 2019 deactivated, but in my SDL account the Studio 2019 license still in use. License activation/ deactivation status between the software and account is not match correspondingly. (Please see screenshots above)
<Studio 2019>
<my SDL account >
Firstly, tried deactivate license offline and reset license but both get error messages.
The last thing I try is to rename or delete Studio.lic in C:\ProgramData\SDL\SDL Trados Studio\Studio15\Data according to the following discussion thread but still got stuck.
Please assist with the situation describing above. (There are a few projects on going but can't do anything regarding this situation....)
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[edited by: Trados AI at 12:51 PM (GMT 0) on 4 Mar 2024]
