Hi,
My computer crashed and apparently my license has become corrupted - I can't deactivate it in the app, but I also can't use the "deactivate offline" feature via logging into my
SDL account, as my account says that the license isn't in use and therefore available.
I've tried resetting my license, but to no avail. The app won't let me do anything. The error message says "Deactivation failed. Revocation either complete or revocation proof is already uploaded"
Many thanks for your help.
Hello Stephanie Resch
Please try the following steps:
Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox.
Thank you,
Sorin
Hi Sorin,
Many thanks for your help. I had found this solution in another post, but I can't find the file mentioned. I've followed all the steps, incl. checking the Hidden Items checkbox, but I can't find a file named "Data" for the life of me.
Any other pointers as to how I could possibly solve this?
Hi Sorin,
Many thanks for your help. I had found this solution in another post, but I can't find the file mentioned. I've followed all the steps, incl. checking the Hidden Items checkbox, but I can't find a file named "Data" for the life of me.
Any other pointers as to how I could possibly solve this?
Hello Stephanie Resch
You might be in the wrong location in this case. Try to copy the path C:\ProgramData\SDL\SDL Trados Studio\Studio15 directly in File Explorer and hit enter. If you can`t see the Data folder please send a screenshot where your current path is visible to make sure you`re in the right place.
Thank you,
Sorin
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