Freelance Plus: can deactivate only one licence

Hello,

My Licence is Trados Studio 2019 Freelance Plus and I had two activations before.

Following the instructions to reset licence, I succeeded in deactivating the second activation.

But I cannot deactivate the first one because I do not see "Reset Licence" link anymore.

How can I deactivate it? It is not active on my computer, so I cannot do so in Trados Studio.

The current status is:

User 1-1*      In use 1-0      Available 0-1

*Extra activation

Thanks in advance.

Justin

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