Activation after reset

Hi,

my Trados 2015 crashed multiple times today after failed attempts to open files for translation. S I first tried resetting the license - never got the message "Your license was successfully reset" that I found in the knowledge base. Subsequently I deactivated the license. Now my account says that I have a license in use, but the application is asking for an activation code - when I enter it, I get the message "Activation failed. Please provide quantity less than or equal to the remaining quantity 0."

Thank you,

Koraljka

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