Henriette Ruttkay Support Case Id : 00625835. Maybe you have used one up and not returned it so you don't have a second licence available to you? Have you checked what it says in your account as that would shed some light on it for you? However, a support case has been logged for your assistance. Please check your SDL Community email address for updates.

I bought a permanent licence in January 2021 for two devices. In my account, it seems that there is only 1 licence available, but I paid and I have been invoiced for Freelance plus, as I wanted to download Trados on 2 different devices. This problem is getting urgent, thank you.

It seemes that in my account there is only 1 licence available, but I paid for a permanent licence (Freeland Plus) for download on 2 devices in January 2021 and I used only 1 yet. This problem is getting urgent, thank you in advance.

Thank you very much, your support team was very helpful and activated my licence.

Have a nice day.