error code : socket error2-77. I cannot activate license for Trados 2014

Question

Hello, I changed my laptop, deactivated on the old laptop and now while activating on the new laptop, get this socket error 2-77 
 
 can you please help? 
 
 thanks 
 Gunay

Oana Nagy · Answer

Hello gunay rahimova , 
 
 This is most likely due to Windows exceptions, 
 This article should explain how to resolve this 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032915

Trados Portfolio > 2. Licensing and Installation

error code : socket error2-77. I cannot activate license for Trados 2014