Dear Support,
I need my license asap for urgent project (due September 15th). It has been paid for by bank transfer on September 12th. If you need, I will send a copy of the payment. Please, issue the license so I could work.
Thank you in advance.
Regards,
Jekaterina Abolina
Dear Jekaterina Abolina
The license will be released once the payment is registered with us. Bank transfers can take 3 to 5 working days to complete. If you have not used the free trial before, you can download the program from your account, Products and Plans - Downloads and run it in trial mode until the license number gets released. After release, the license number will be visible in the Products and Plans - Licenses section of your account.
If you have any other questions, please let me know.
Kind regards,
Elisa
Elisa Maxim| RWS Group
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Dear Elisa,
thank you fr reply.
Unfortunately I have already used Trial versions. Is it possible to issue a short-term license in order for me to complete the urgent project?
Dear Elisa,
thank you fr reply.
Unfortunately I have already used Trial versions. Is it possible to issue a short-term license in order for me to complete the urgent project?
Dear Jekaterina Abolina
Unfortunately that won't be possible. For future payments we would recommend that you use the credit card payment to avoid such issues.
Kind regards,
Elisa
Elisa Maxim| RWS Group
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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