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Hi,
I would like to deactivate my license in order to install Trados on my new PC. I read the discussion of similar topics, but errors always occurr. Could you please help me?
Thanks in advance
Luigi
Hi,
I would like to deactivate my license in order to install Trados on my new PC. I read the discussion of similar topics, but errors always occurr. Could you please help me?
Thanks in advance
Luigi
Hello Luigi Amendolagine,
Can you please advise if you have tried to reset the license from your SDL Account?
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
If you haven't done this process more than 3 times in the last 12 months, it should work!
Best regards,
Adrian
Hi Adrian,
thank you for your reply! I tried to reset the license I want to activate on my new PC (one of my two licenses as I have a Freelance Plus version), but I receive the error message:
An email has been sent to support to inform them of the error.
Please try reloading / refreshing this page.
I hope you can me help me further.
Best regards
Luigi
Hello Luigi Amendolagine
Your license has been reset, please try to activate it on the new computer.
Thank you,
Sorin
Hello Luigi Amendolagine
Your license has been reset, please try to activate it on the new computer.
Thank you,
Sorin
Thank you very much, Sorin! Now it works.
