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Hello,
I'm having trouble turning on the sdl trados studio 2019 Freelance.
When I turn on the program, a window appears with a suggestion to improve the quality.
I can neither refuse to participate nor evaluate.
When I close the assistant, the program closes completely and I cannot work in it.
Can you please tell me who I can go to with this issue.
I get the following recomendation
When I turn on the program, a window appears with a suggestion to improve the quality.
I can neither refuse to participate nor evaluate.
When I close the assistant, the program closes completely and I cannot work in it.
Can you please tell me who I can go to with this issue.
I get the following recomendation
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Can you please advise if you have tried with a repair or a reset of trados studio installation https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669 ?
Now I can neither remowe the old version not install the new version.
chatbot was not helpful too
chatbot was not helpful too
Valentina Barysava - 13:52:09
Do you receive error messages mentioning .NET Framework or C++?
Chatbot - 13:52:10
yes, i have received error message
Valentina Barysava - 13:52:58
The problem is most likely caused by your operating system. Please install all pending Windows updates and run the Studio installer again after the operating system update is complete.
Should you need further information how to update your operating system, please see: https://support.microsoft.com/en-us/help/4027667/windows-10-update. Please note that SDL Support is not able to assist you with operating system issues.
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Chatbot - 13:52:59
No
thanks!
thanks!
