Issue licensing Trados 2021

We need to upgrade our trados studio to version 2021. I have installed it successfully on a laptop and now I need to have it licensed (the 2019 version is still working fine). when trying to activate using our license server I get following message:

Error message dialog box with a red cross icon saying 'An error occurred while requesting a license. Click Retry to try again.' with an OK button.

The license server is on the correct version, this has been verified already. Is there something we might have missed?



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[edited by: Trados AI at 12:52 PM (GMT 0) on 4 Mar 2024]
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