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New Trados 2021 Installation - Unable to sign in to Language Cloud to activate license

Ramon Inglada

Hello there,

After installing Trados 2021, I am unable to log in to Language Cloud to activate license.

See screenshot below:

Trados Studio 2021 Product Activation window showing an error message 'This page can't be displayed' with suggestions to check the web address and refresh the page.

Thanks in advance for any help you can provide with this issue.

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[edited by: Trados AI at 12:53 PM (GMT 0) on 4 Mar 2024]
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  • 0

    Hello again,

    I have now done a bit of research on this and, unfortunately, this seems to be quite a widespread issue. In my case, if this is not solved, I won't be able to use Trados when the trial expires (as I can't activate the licence).

    Just to clarify, completely shutting down my firewall/antivirus has no effect at all whatsoever. Uninstalling/reinstalling Trados made no difference either.

    I am currently using Trados Studio 2021 SR1 - 16.1.8.4404. Happy to use an older version if it helps.

    Needless to say, there are no other issues on my system and my Internet connection is just working fine (and I can access https://1.1.1.1/ via my browser without any issues). No issues at all with 2019, of course.

    I'd be grateful for a prompt reply and solution for this issue.

    Thanks & regards,

    Ramon
Reply
  • 0

    Hello again,

    I have now done a bit of research on this and, unfortunately, this seems to be quite a widespread issue. In my case, if this is not solved, I won't be able to use Trados when the trial expires (as I can't activate the licence).

    Just to clarify, completely shutting down my firewall/antivirus has no effect at all whatsoever. Uninstalling/reinstalling Trados made no difference either.

    I am currently using Trados Studio 2021 SR1 - 16.1.8.4404. Happy to use an older version if it helps.

    Needless to say, there are no other issues on my system and my Internet connection is just working fine (and I can access https://1.1.1.1/ via my browser without any issues). No issues at all with 2019, of course.

    I'd be grateful for a prompt reply and solution for this issue.

    Thanks & regards,

    Ramon
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