Hello Le Nguyen

Your license has been reset, please try to reactivate it.

Thank you,
Sorin

Hi Sorin,

Today, I've just received the message "Evaluation Expired [37]". Could you help me reset my license again?

Thanks,

Hi Sorin,

Thanks a lot.

One more thing, do you have any idea about why I've repeatedly received this type of message?

Regards,

Hello Le Nguyen

I noticed that your license was reactivated today. Can you confirm if everything is ok now?

Usually this happens when the Disk ID or the Ethernet address of you PC changes since the moment of the activation. The license is activated based on these criteria. 

Thank you,

Sorin 

Hi Sorin,

Everything is fine.

Thanks for your clarification.

Regards,

Hi Sorin,

I still got the message when I opened SDL.

Could you kindly help me reset again?

Regards,

Hello Le Nguyen

I`ve reset the license. If you`re using a docking station please make sure you activate the license outside the docking station, preferably while connected to Wifi.

Thank you,

Sorin

Hi Sorin,

I still got the message.

Do you know what the activation code is?

Regards,

Hello Le Nguyen

The license is the one from your RWS account under Products & Plans > Licenses. 

Can you tell me exactly what type of internet connection are you using? Is it USB tethering? From what I can see the Installation ID on your computer changes with each license activation which means that most probably your MAC address changes. 

Thank you,

Sorin

Hi Sorin,

You're right. I'm using USB tethering.

What should I do now?

Regards,