I don't have access to my old laptop where my Trados Studio Freelance Plus 2019 was installed. The computer is dead, can't even turn it on.
How do I deactivate my license without access to my old laptop? And how do I reinstall onto my new one? I can't figure it out. Please help.
Support case no. 00628854 has been submitted for your assistance. Please check your inbox for updates on its status.
Kind regards,
Elisa
Elisa Maxim | RWS Group
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Hi Elisa, now I have exactly the same issue here too.
It will be very appreciated if you could share a copy of the solution with me.
Hi Elisa, now I have exactly the same issue here too.
It will be very appreciated if you could share a copy of the solution with me.
Hi Dan,
Please start a new thread describing you problem.
You need to start a new thread in order to be given a support case number for your assistance.
Your reply will come in to the email address you used to sign up to your Studio account.
All the best,
Ali 
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