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Case Id : 00624409. Support case: The problem reaccures. Trados just closes in the middle of work without any warning. I cannot continue the work, because it just closes when I open it.
Case Id : 00624409. Support case: The problem reaccures. Trados just closes in the middle of work without any warning. I cannot continue the work, because it just closes when I open it.
Viola Vilde Support Case Id : 00628869. Another support case has been logged for your assistance. Please check your SDL Community email address for updates. In the previous case you had Windows related errors and the support team performed a Windows update, and a Studio repair. That was two weeks ago. I suggest you try a Studio repair while you're waiting as it'll be Monday at the earliest before a support Engineer can engage with you.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Viola Vilde Support Case Id : 00628869. Another support case has been logged for your assistance. Please check your SDL Community email address for updates. In the previous case you had Windows related errors and the support team performed a Windows update, and a Studio repair. That was two weeks ago. I suggest you try a Studio repair while you're waiting as it'll be Monday at the earliest before a support Engineer can engage with you.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you for your help. I repaired Trados twice, restarted my PC, but the problem persist. No possibility to work. Or to open Trados to look for the terms in Translation memory. The program just closes.
I am not a big expert of computers, therefore I cannot remember the actions your colleague did to help me the previous time, but next time I should definately not them down to not bother you and your colleagues again.
However, it is very strange, that without changing anything to my PC or Trados tool after repairing actions from the Support Staff the same problem accures again.
