I have a trados 2017 profressional licence (SR1 14.1.1001854792). I work in a company (domain) but I am the only one working with trados. I recently changed my laptop and switched from windows 7 to 10. I reactivate the licence and it works fine. But when I am in home office, working with my laptop I've got a message saying my licence is not activated (trial mode). When I'm back to the company site, no problem. I didn't have this issue with windows 7.
How to solve this ?
Thanks
CBT
Hello Cédric Barret ,
This is most likely due to the domain and/or whether you are using a docking station and not shutting down Studio properly
When you have the laptop working in the office- please ensure you close Studio properly and shut down the laptop completely before disconnecting from the docking station and/or VPN.
Then at home, start Studio normally and you shouldn't have any issues.
Oana Nagy | RWS Group
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Hello,
Sorry for late reaction. I was looking for the right solution. The problem is certainly due to Domain/VPN. But I didn't have it with the former laptop. It is not a problem of shutting down correctly. I've tried another solution and it works. I deactivate the license form the office and reactivate it from home but not within the VPN environment. It works now in both cases (home and office).
Thanks for your help.
CBT
Hello,
Sorry for late reaction. I was looking for the right solution. The problem is certainly due to Domain/VPN. But I didn't have it with the former laptop. It is not a problem of shutting down correctly. I've tried another solution and it works. I deactivate the license form the office and reactivate it from home but not within the VPN environment. It works now in both cases (home and office).
Thanks for your help.
CBT
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