Good day!

Opened a request for technical support in connection with the problem of resetting the license in the account portal.
There was a malfunction in the OS, it was necessary to reinstall SDL Trados 2019, in order to reactivate it, it was necessary to reset the license on the portal. When trying to perform this action, an error occurred -

"Error Message: An error has occurred
An email has been sent to support to inform them of the error.

Please try reloading / refreshing this page.

OOS homepage "

In this connection, I opened a request for technical support - Case No. 00630501 - Reset license issue

I was told that the license was dropped, but now I do not see it on the portal in my account.

What can be done to make it appear again?