This is because you have purchased a subscription licence and not a perpetual licence. Please follow the instructions here on how to activate your product:
Paul Filkin | RWS Group
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Dear Paul! Thanks for the answer! Unfortunately, I think this is not my case, since until yesterday I had licenses in my account for both Trados and Business Manager. Now I need to upgrade Business Manager Lite to Business Manager Essential, but I cannot do this because the license for Lite simply disappeared.
Also, I still have these licenses in my email.
Iryna Kozlica Support Case Id : 00630520. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Dear Paul, I believe we have a similar problem - we have purchased 10x upgrade to Studio 2021 Professional in September and they disappeared from the account.
Please post into a new thread, we have an automated solution for converting to a support case and I cannot do this for you in someone elses thread.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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