Cannot upgrade my License to Professional

I tried several times to upgrade my Trados 2019 license to Professional Network 2021, pressing the upgrade button but it keeps failing.

Can you help me out please? Here's the error

Trados Studio Upgrade Licenses screen with an error message stating 'An error has occurred in the upgrade process.' and a link to return to Licenses to try again.



Generated Image Alt-Text
[edited by: Trados AI at 12:55 PM (GMT 0) on 4 Mar 2024]
emoji