Cannot deactivate licenses

Hello,

I am trying to deactivate my licenses by pressing the "Deactivate" button, on "Help" - "Activation". When I do that, in both cases, I get the message: 

"Deactivation failed. Could not revoke this license. - Revocation is either complete or revocation proof is already uploaded."

Before this, I have always activated and deactivated my licenses online by using this button.

My specific licenses for this case are two, but I have another twenty-something licenses to deactivate, as my company is upgrading from 2017 (Freelance & Professional) to 2021.

These licenses:
b5461...d695a

07db0...8b0f5

But as I mentioned, I still have more than 20 to deactivate in order to process for upgrading.

Thanks!

Error message window in Trados Studio showing 'Deactivation failed. Could not revoke this license. - Revocation is either complete or revocation proof is already uploaded.' with an OK button.



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[edited by: Trados AI at 12:55 PM (GMT 0) on 4 Mar 2024]
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