activate license

Question

Can you help me. 
 I can't reactivate the license for Trados Studio 2021 
 
 Thank you

Sorin Perta · Answer

Hello catherine LALLEMAND 
 Your license is available for activation? What happens when trying to activate it? 
 If you receive an error message please send a screenshot. 
 Thank you, 
 Sorin

Sorin Perta · Answer

Hello catherine LALLEMAND 
 Please make sure that all Windows updates are installed on your computer and then try to reset Studio to default settings as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033669 
 Thank you, 
 Sorin

Sorin Perta · Answer

Hello catherine LALLEMAND 
 Have you also tried to reset the Studio settings as described in the article I sent and it still doesn`t work? 
 Thank you, 
 Sorin

Sorin Perta · Answer

catherine LALLEMAND Support Case Id : 00633032. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Sorin Perta · Answer

Hello, 
 It was already available when you first opened this thread. To fix this please do the following: 
 
 Close Studio. 
 Go to: C:\ProgramData\SDL\SDL Trados Studio\Studio16\Data 
 Rename the file Studio.lic, e.g. to Studio_old.lic. 
 Reactivate Studio. 
 
 Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox. 
 Thank you, 
 Sorin

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activate license