License (Studio version 2017) is not showing in my account

Question

Hello, 
 I am about to return to my freelance business after having been on parental leave for 1.5 years. 
 At the moment I am trying to deactivate the 2017 Studio license on my old laptop and to install SDL Trados Studio 2017 on my new laptop. However when logging into my account my license is not shown there - even after having deactivated my license on my old laptop. Also, the Download tab doesn't display any Studio versions to download. 
 Could you please help with this issue? I am specifically looking for help concerning the installation of the 2017 version of Studio on my new laptop - how and where can I find the installation file? 
 Thanks, 
 Isabella

Oana Nagy · Accepted Answer

Hello Isabella Koch 
 
 It appears that you created an account today (perhaps to log into the community)- but this account of course doesn't hold any orders. 
 However, I have found an account that may match, which used '02' in the address. 
 If you could provide the order number (and perhaps the vendor code), we can confirm the account details. 
 Please don't post personal details in this community- you can contact me directly at swhale AT rws.com

Trados Portfolio > 2. Licensing and Installation

License (Studio version 2017) is not showing in my account

Top Replies