Hello,
we have a floating licence and we have managed to activate it one one computer, but we now want to activate it on another computer. I understand we cannot use them at the same time, but how do we install them? When I try to put in the activation code, it says the licence is already in use. Do we have to reset it every time we want to install it on a new computer?
Kind regards
Hello Alkemist Studio
If you want to activate it on another computer you need to deactivate the license from SDL License Manager and then activate it in SDL License Manager on the new computer.
Ideally, the license should be activated on a server / computer which is reachable by the users who need to use the license. This way, when a users closes Studio, the license will be available for another one and you won`t need to deactivate / reactivate the license in License Manager every time.
Thank you,
Sorin
Hello,
the original licence was activated on the server (via the Alternative activation options > Use a licence server) on my computer. I now want to activate the licence on all computers, so we can use it on each computer in turn (not at the same time). When I go to the same options on the new computer (Alternative activation options > Use a licence server) and write in the name of the computer on which the licence was activated, I get an error (even though Trados in not running on my computer at the moment). Do I need to de-activate the licence on my computer each time somebody else wants to use the licence on theirs (and they have to activate it each time as well)? This seems like a very convoluted way of working, why is the licence in use now when I am not using it on my computer? We have a network licence.
Hello,
the original licence was activated on the server (via the Alternative activation options > Use a licence server) on my computer. I now want to activate the licence on all computers, so we can use it on each computer in turn (not at the same time). When I go to the same options on the new computer (Alternative activation options > Use a licence server) and write in the name of the computer on which the licence was activated, I get an error (even though Trados in not running on my computer at the moment). Do I need to de-activate the licence on my computer each time somebody else wants to use the licence on theirs (and they have to activate it each time as well)? This seems like a very convoluted way of working, why is the licence in use now when I am not using it on my computer? We have a network licence.
Hello Alkemist Studio
If the license shows as "In use" it simply means that the license is activated in License Manager not that someone is actually using it.
If the license is activated on your computer in SDL License Manager the other user should be able to connect (one at a time) via the Alternative activation options > Use a license server > type your computer name. This is possible as long as they can reach your computer and as long as it is ON. What error message is the user receiving when trying to connect (a screenshot could help).
Thank you,
Sorin
I am sending the screenshot of the error
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