Hi

I received the following mail

Dear Customer,

Please find below your offline deactivation ticket.

This ticket can be used by your SDL Product to perform an offline deactivation

Offline deactivation ticket:

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

– The SDL Language Solutions team

But this not working

KIndly hlpe to decativate and activate my account

Thanks & Regards

Mohan Krishnan