Hi,
I have purchased the SDL Trados Studio 2021 Freelance in September 2020, but it is not showing in my SDL account that I have purchased any licenses. I will soon be investing in a new laptop or computer, therefore I would like to be re-assured that I will be able to install Studio on my new computer.
Thank you for your help.
Kind regards,
Vee
As I assume you have two accounts with us, please make sure you are logging in with the right e-mail address. According to our system, your Trados 2021 license is in use at the moment. To transfer your license, you need to deactivate it from the old computer, from Trados, Help - Product activation and install and activate it on the new computer. The software can be downloaded from your account, Products and Plans - Downloads, while the license code can be found in Products and Plans - Licenses. If you have trouble accessing the account corresponding to the license, please contact us via chat to sort this out: https://www.trados.com/contact/
If you have any questions, please let me know.
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
As I assume you have two accounts with us, please make sure you are logging in with the right e-mail address. According to our system, your Trados 2021 license is in use at the moment. To transfer your license, you need to deactivate it from the old computer, from Trados, Help - Product activation and install and activate it on the new computer. The software can be downloaded from your account, Products and Plans - Downloads, while the license code can be found in Products and Plans - Licenses. If you have trouble accessing the account corresponding to the license, please contact us via chat to sort this out: https://www.trados.com/contact/
If you have any questions, please let me know.
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Dear Elisa,
Thank you for taking the time to answer. I apparently have indeed 2 accounts, connected to both my email addresses, so I reset my password, logged-in and found my licence.
I will note this down so I won't forget anymore.
Kindest regards,
Vee
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