Studio 2021 stopped working

Hi Team,

This is with regarding one of our customer (Account id - 84709) 

His Studio 2021 has stopped working all of sudden since yesterday, after then he also uninstalled and installed the same but no luck.

He is able to use Multiterm smoothly but Studio can not be opened at all.

please find the error below.  

 Error message in Trados Studio stating 'An error occurred and the program was aborted. You can try running the program again but if the same problem repeats, please generate a debug log and contact technical support. SuiteLoadException: Error reading the suite file.'

Requesting to kindly look in to it.

Thank you,

Savio DBritto

Anwil Infotech Pvt Ltd.



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[edited by: Trados AI at 12:59 PM (GMT 0) on 4 Mar 2024]
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