Good evening,
I can't find the Technical Support, but I hope you can help anyway.
I was closing a file I had completed and this pop-up opened. What can the problem be? I hope it is not serious and, above all, that my client won't have problems in opening the return package.
Looking forward to hearing from you.
Best,
Lidia
Hello Lidia Pedio ,
After researching this error (havent seen it myself before) this may be due to Windows update errors.
Please make sure Windows is fully up-to-date and reset repair Trados Studio
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395
Should the error persist, please save the error (click on the blue disk icon in the error- save to your desktop and then attach to the thread.
Oana Nagy | Developer Experience | QA Engineer | RWS Group
Hello Lidia Pedio ,
After researching this error (havent seen it myself before) this may be due to Windows update errors.
Please make sure Windows is fully up-to-date and reset repair Trados Studio
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395
Should the error persist, please save the error (click on the blue disk icon in the error- save to your desktop and then attach to the thread.
Oana Nagy | Developer Experience | QA Engineer | RWS Group
Hello ,
Thank you for your reply.
Unfortunately, the problem is still there...
Translate
<SDLErrorDetails time="29/10/2021 09:34:17">
<ErrorMessage>General error occurred</ErrorMessage>
<Exception>
<Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink />
<Source>Sdl.ProjectApi.Implementation</Source>
<HResult>-2146233088</HResult>
<StackTrace><![CDATA[ at Sdl.ProjectApi.Implementation.TermbaseApi.ProjectTermbaseProvider.GetProviderTermbase(IProjectTermbase projectTermbase)
at Sdl.ProjectApi.Implementation.TermbaseApi.ProjectTermbaseProvider.GetTermbase(IProjectTermbase projectTermbase)
at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.GetCurrentTerminologyProvider()
at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.ActiveDocumentChanged(IDocument document)
at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
at Sdl.TranslationStudio.Editor.EditorService.set_ActiveDocument(IDocument value)
at Sdl.TranslationStudio.Editor.EditorView.OnActiveViewPartChanged(IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ActiveViewPartChanged(IViewWithParts view, IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnActiveViewPartChanged(IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl._tabControl_SelectedTabChanged(Object sender, SelectedTabChangedEventArgs e)
at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnSelectedTabChanged(SelectedTabChangedEventArgs e)
at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.RaiseEvent(UltraTabControlEventId id, EventArgs e)
at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnManagerSelectedTabItemChanged(Object sender, SelectedTabItemChangedEventArgs e)
at Infragistics.Win.UltraWinTabs.TabManager.set_SelectedTabItem(ITabItem value)
at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.SetSelectedTab(UltraTab tab)
at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.set_SelectedTab(UltraTab value)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartTab(IViewPartReference viewPartReference, DockingViewPartLayoutInfo layoutInfo)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.NotifyViewPartAdded(IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.AbstractViewWithParts.AddViewPart(IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.AbstractDockingView.AddViewPart(IViewPartReference viewPartReference)
at Sdl.TranslationStudio.Editor.EditorView.AddDocumentViewPart(IViewPartReference documentViewPartReference)
at Sdl.TranslationStudio.Editor.Shared.InternalEditorContext.AddDocumentViewPart(IDocumentViewPart documentViewPart)
at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
<InnerException>
<Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ErrorCode>-2147220958</ErrorCode>
<HelpLink />
<Source>MtTermbase</Source>
<HResult>-2147220958</HResult>
<StackTrace><![CDATA[ at Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie)
at Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie)
at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings)
at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace>
</InnerException>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>14.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>14.1.10015.44945</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>2057</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>LAPTOP-F3LTNUHD\lidia</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>LAPTOP-F3LTNUHD</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>8172664 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>