Hello isabelle RIPPLINGER,

The Reset License option can only appear in the Licenses section of your SDL account if both your activations are in use. Therefore, I would recommend using the extra activation to activate Trados Studio 2015 Freelance Plus, and then you should see the Reset License option and choose the activation you would like to reset as you will be able to see the activation date (choose the previous activation date).

Please feel free to reply if you still need further assistance!

Best regards,

Adrian

Thank you for your reply. I have purchased an upgrade to Trados 2021 a few months ago. Should I first do the upgrade procedure and then the reset procedure? Or is it ok to do what you suggest and later on proceed with the upgrade? 

Hello isabelle RIPPLINGER,

The upgrade process means exchanging the old license (2015) with the new license (2021), so after processing the upgrade you will no longer have a license for Trados Studio 2015 Freelance Plus to reset. Therefore, I would recommend following the instructions above, and when it comes to processing your upgrade, please use the instructions from the link below to use both versions on your device (if you wish to do so):

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/1237/retaining-my-old-licence-after-upgrading-from-studio-2017-or-2019-to-studio-2021

Best regards,

Adrian

Hi Adrian, I do not wish to use keep both versions of Trados. I just want to make sure that I will have 2 available activations of Trados 2021 on my computer. Thus, does the process order matter? (resetting first, then upgrading, or vice versa)? 

Thank you,

Isabelle

Hello isabelle RIPPLINGER,

As explained above, after the upgrade is processed, there will no longer be a 2015 license to reset. You can process the upgrade and get a fully functional Trados Studio 2021 Freelance Plus license (with 2 available activations). If you don't plan to use Trados Studio 2015 anymore, then you can simply go ahead and process the upgrade by following the instructions from the link I gave you!

Best regards,

Adrian