Order: 496469 Addicional license

Dear all,

My computer went to maintance and got back without the license on Trados. As I use a laptop as well, I always had two computers running with Trados on the same license. Unfortunately, this does not work anymore. The system shows that I already have 1 normal and 1 addicional user installed. But at this moment, I can only use Trados on 1 of my computers. I already deactivated my lincense on the laptop, but after that, I could only activate the lincense on my pc. The lincense on the laptop still doesnot workt and I can`t activate it on the laptop. What do I have to do?

Thanks in advance

Tanja