I have upgraded from 2017 to 2021, the activation was successful.
Now I have restarted the pc and activation is required once more, and now fails.....
For the benefit of anyone else who may see this, please pay attention to this when you post:
Paul Filkin | RWS Group
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Willem Wunderink Support Case Id : 00643507. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Please simply reset the activation key to get me going again!
Please simply reset the activation key to get me going again!
I can't do this, but as you can see I already logged a case so the support team will do it when they pick it up.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Sow e wait, and wait.... Support of Kilgray on MemoQ is so much more direct end helpful; this is sad....
It’s unusual for the support team not to react quickly to these. Make sure you didn’t miss an email on your spam folder.
tagging Sorin as I noticed he responded to someone this morning.
Sorin Perta
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks Paul, if that's so I'll surely get response from Support. (no spam)
Hello Willem Wunderink
One of the support engineers replied yesterday on the ticket saying that the license was reset and asked you to try to activate again.
Thank you,
Sorin
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