Renamed my computer in Windows, now Studio 2021 says the perpetual licence has expired.

Question

Hi RWS Support, 
 Yesterday, I changed the name of my PC in Windows from the default one to one that I can remember. Today, when I started Studio 2021 Freelance, it came up with an error saying the my perpetual licence has expired. The perpetual licence was registered to my PC with the old (default) name, so I just manually typed the new name into the popup box in Studio. However, this has not worked and now Studio just informs me that my product license is not activated and closes. 
 I have gone into my SDL account, copied the activation code, and pasted it into the activation popup prompt that Studio now gives on start up. However, Studio gives the following message"No licenses are currently available for this activation code". I'm going to try resetting my licence so I can used it with my renamed PC. 
 Can you please advise me on how to get Studio working on this same PC that now has a different name to when I first activated Studio? 
 Thomas

Thomas McConochie · Accepted Answer

Thanks heaps @Paul. Good news! The suggestion I proposed in my original post worked ;) The issue was that Studio takes into account the name of the computer on which a user registers it, so if you change your computer name in Windows, Studio treats it as though you're trying to use Studio on a different machine. Resetting the licence and then activating it again on the same computer with the new name has worked just fine ;)

Paul · Answer

Thomas McConochie Support Case Id : 00643529. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Trados Portfolio > 2. Licensing and Installation

Renamed my computer in Windows, now Studio 2021 says the perpetual licence has expired.

Top Replies