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I cannot enter my Professional License number

Sophia Turki

Hello,

I purchased an upgrade to SDL Studio Professional.

When I try to enter the new license number, the Freelance license is still active (although the upgrade has been successful):

SDL Trados Studio 2021 product activation window showing Freelance license active with an option to deactivate.

When I try to deactivate the Freelance License to enter the Professional License number, I get the following error message:

Error message window stating 'Deactivation failed. Login for this product key has been restricted. Contact the system administrator for assistance.'

What can I do?

Thanks and best regards,

ST

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[edited by: Trados AI at 1:04 PM (GMT 0) on 4 Mar 2024]
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