Hello
A week ago I installed Trados Studio 2021, and it worked smoothly. However, since the day before yesterday I cannot start it anymore.
The error message is "sdlerror-2021122-13h54m9s.sdlerror"
Tried repair, deinstallation and re-installation several times, but it didn´t work.
Please help me!
Anita
"sdlerror-2021122-13h54m9s.sdlerror" is the name of the file containing the error. Can you reply to this post and attach the error file and then we can see what it is?
Paul Filkin | RWS Group
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Hello Paul
How can I get to know, which file is containing the error?
Thanks for trying to help.
Anita
How did you know the name of the file? You told us the name in your post. That's the file.
Paul Filkin | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
"sdlerror-2021122-14h36m10s.sdlerror" is the error message that appears, when I try to open Trados Studio 2021. I have no idea, how I can attach this...
You should be able to click on it and see the actual error. Then save it to your desktop so you can then attach it to your post. Perhaps you can share a screenshot of what yo are looking at and I can give you more helpful instruction? You can copy/paste a screenshot into your reply.
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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hope this is what you meant?
when I open the file I see the following:
<?xml version="1.0"?> -<SDLErrorDetails time="02.12.2021 14:54:08"> <ErrorMessage>サービス 'Sdl.Desktop.Platform.CommandBars.IActionService' を実行できませんでした。</ErrorMessage> -<Exception> <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type> <HelpLink/> <Source>Sdl.Desktop.Platform</Source> <HResult>-2146233088</HResult> -<StackTrace> -<![CDATA[ 場所 Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() 場所 Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]() 場所 Sdl.Desktop.Platform.Implementation.StudioWindow.get_ActionService() 場所 Sdl.Desktop.Platform.Implementation.CommandBars.AbstractCommandBar.CreateCommandBarAction(String actionId) 場所 Sdl.Desktop.Platform.Implementation.CommandBars.FirstRibbonApplicationMenuInitializer.CreateItems(IRibbonApplicationMenu mainMenu) 場所 Sdl.Desktop.Platform.Implementation.CommandBars.FirstRibbonApplicationMenuInitializer..ctor(IRibbonApplicationMenu applicationMenu) 場所 Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator) 場所 Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator) 場所 Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService) 場所 Sdl.TranslationStudio.Application.Launcher.RunApplication()]]> </StackTrace> -<InnerException> <Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <ParamName/> <HelpLink/> <Source>mscorlib</Source> <HResult>-2147024809</HResult> -<StackTrace> -<![CDATA[ 場所 System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) 場所 System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) 場所 System.Collections.ObjectModel.KeyedCollection`2.AddKey(TKey key, TItem item) 場所 System.Collections.ObjectModel.KeyedCollection`2.InsertItem(Int32 index, TItem item) 場所 System.Collections.ObjectModel.Collection`1.Add(T item) 場所 Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.OnStart() 場所 Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context) 場所 Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()]]> </StackTrace> </InnerException> </Exception> -<Environment> <ProductName>Trados Studio</ProductName> <ProductVersion>Studio16</ProductVersion> <EntryAssemblyFileVersion>16.2.8.9097</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1041</OperatingSystemLanguage> <CodePage>932</CodePage> <LoggedOnUser>DESKTOP-9EI7FF9\コバヤシアニタ</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>DESKTOP-9EI7FF9</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>8298584 MB</PhysicalMemory> </Environment> </SDLErrorDetails>
Does this give you a clue?
Anita
hope this is what you meant?
when I open the file I see the following:
<?xml version="1.0"?> -<SDLErrorDetails time="02.12.2021 14:54:08"> <ErrorMessage>サービス 'Sdl.Desktop.Platform.CommandBars.IActionService' を実行できませんでした。</ErrorMessage> -<Exception> <Type>Sdl.Desktop.Platform.Services.ServiceStartException, Sdl.Desktop.Platform, Version=16.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type> <HelpLink/> <Source>Sdl.Desktop.Platform</Source> <HResult>-2146233088</HResult> -<StackTrace> -<![CDATA[ 場所 Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]() 場所 Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetService[T]() 場所 Sdl.Desktop.Platform.Implementation.StudioWindow.get_ActionService() 場所 Sdl.Desktop.Platform.Implementation.CommandBars.AbstractCommandBar.CreateCommandBarAction(String actionId) 場所 Sdl.Desktop.Platform.Implementation.CommandBars.FirstRibbonApplicationMenuInitializer.CreateItems(IRibbonApplicationMenu mainMenu) 場所 Sdl.Desktop.Platform.Implementation.CommandBars.FirstRibbonApplicationMenuInitializer..ctor(IRibbonApplicationMenu applicationMenu) 場所 Sdl.Desktop.Platform.Implementation.StudioWindow.Init(IEventAggregator eventAggregator) 場所 Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive, IEventAggregator eventAggregator) 場所 Sdl.Desktop.Platform.Implementation.Studio.Run(ISplashScreen splashScreen, IEventAggregator eventAggregator, IPluginLoaderService pluginLoaderService, ICommandLineParsingService commandLineParsingService) 場所 Sdl.TranslationStudio.Application.Launcher.RunApplication()]]> </StackTrace> -<InnerException> <Type>System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <ParamName/> <HelpLink/> <Source>mscorlib</Source> <HResult>-2147024809</HResult> -<StackTrace> -<![CDATA[ 場所 System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) 場所 System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add) 場所 System.Collections.ObjectModel.KeyedCollection`2.AddKey(TKey key, TItem item) 場所 System.Collections.ObjectModel.KeyedCollection`2.InsertItem(Int32 index, TItem item) 場所 System.Collections.ObjectModel.Collection`1.Add(T item) 場所 Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.OnStart() 場所 Sdl.Desktop.Platform.Services.AbstractService.Start(IServiceContext context) 場所 Sdl.Desktop.Platform.Implementation.Services.ServiceContext.GetLocalService[T]()]]> </StackTrace> </InnerException> </Exception> -<Environment> <ProductName>Trados Studio</ProductName> <ProductVersion>Studio16</ProductVersion> <EntryAssemblyFileVersion>16.2.8.9097</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1041</OperatingSystemLanguage> <CodePage>932</CodePage> <LoggedOnUser>DESKTOP-9EI7FF9\コバヤシアニタ</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>DESKTOP-9EI7FF9</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>8298584 MB</PhysicalMemory> </Environment> </SDLErrorDetails>
Does this give you a clue?
Anita
Yes... I think it's related to this KB:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0032269
So you need to remove all your plugins following the instructions in here and then restart Studio. If it starts successfully you can now download the latest versions of the plugins you need from the appstore and then install. Do not install old plugins as they may not be suitable for the version of Studio you are now using.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Dear Paul
Many thanks for your advise.
I had already done a renaming of plugins etc. as described in that link yesterday, and it hadn´t worked then, however, this time it worked.
Don´t know the reason, however, it works now, that´s what counts.
Thanks again for helping!
Anita
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