Trados Studio SR2 1 year subscription license, running on VDI Windows 10. Activation process (language cloud) works fine and I can continue working on Trados Studio, but exit from the VDI and log-on next day, I received "number of device is MAX" message (in Japanese), cause log on to trados live and remove the desktop device from my account.
Is there any way to resolve this problem?
Hello Haruhiko Nishida
Before exiting from the VDI do you sign out from Language Cloud and close Studio or do you leave them open?
The Subscriptions is activated based on the the below parameters which need to be the same in order to recognize the subscription:
Thank you,
Sorin
Sorin,
Thanks for reply. When exiting from VDI, I didn't logout from Lanuage Cloud (on browser), but close Studio.
I checked parameters:
Computer SID : same
UUID: differenct
HostName: different
MAC Address: differenct
WIndows User SID: same
Since they are the system settings, I have no control...
Hello Haruhiko Nishida
You can try to logout from Lanuage Cloud (on browser) before exiting from VDI and see if that helps.
As long as some of the above parameters change there`s nothing we can do, the only workaround is remove the device from your account.
Thank you,
Sorin
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