I get an error when trying to install Trados Studio 2021.
The following message appears:
An error ocurred and the program was aborted. you can try running the program again but if the same problem repeats, please generate a debug log (usually found in C:\ProgramData\SDL\Chainer\Logs) and contact technical support.
Log-file is attached.
Can someone let me know how to solve this?.
Thanks in advance.
Kind regards,
Andrei
2021-12-01 10:53:30,563 INFO : Logging started. 2021-12-01 10:53:30,563 INFO : Sdl.Tools.Chainer.ProgramOptions: Base: Sdl.Tools.Chainer.ProgramOptions Help switch present: False Error text: Options: [task, install] [suite, TranslationStudio.Professional.Suite] [uilevel, all] [noconsole, ] [loglevel, all] Arguments: Task: Installation UILevel: All Suite path: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2\TranslationStudio.Professional.Suite Response path: Logger directory: C:\ProgramData\SDL\Chainer\Logs Logger level: ALL MSI log level: Verbose Confirm ? no 2021-12-01 10:53:30,605 INFO : Loading version 1.8 suite. 2021-12-01 10:53:31,966 INFO : Running data collection stage. 2021-12-01 10:53:34,731 INFO : Datastore after collector finished was: 2021-12-01 10:53:34,732 INFO : Sdl.Tools.Chainer.SymbolTableStack [SuiteDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2] [PackageCacheFolder, C:\ProgramData\Package Cache] [ModulesDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2\modules] [DependencyModulesDir, C:\ProgramData\Package Cache\SDL\Dependencies] [ProgramFilesFolder, C:\Program Files (x86)] [StudioFolder, C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15] [PackageCache2019, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019] [HasSetLicenseUI, True] [AcceptedLicenseAgreement, True] 2021-12-01 10:53:34,733 DEBUG : Sdl.Tools.Chainer.SymbolTableStack [SuiteDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2] [PackageCacheFolder, C:\ProgramData\Package Cache] [ModulesDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2\modules] [DependencyModulesDir, C:\ProgramData\Package Cache\SDL\Dependencies] [ProgramFilesFolder, C:\Program Files (x86)] [StudioFolder, C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15] [PackageCache2019, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019] [HasSetLicenseUI, True] [AcceptedLicenseAgreement, True] 2021-12-01 10:53:34,742 INFO : Running system alteration stage. 2021-12-01 10:53:34,786 INFO : Registering Setup with ARP 2021-12-01 10:53:34,914 INFO : Package 'Suite repair utility' should be installed. 2021-12-01 10:53:34,930 INFO : About to run command line: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2\SuiteUtility.exe TranslationStudio2011 D1858C60-5E3D-44C3-81B2-1188907531D5 "SDL Trados 2007 Compatibility module" 2021-12-01 10:53:35,133 INFO : Package 'Suite repair utility' was successfully installed. 2021-12-01 10:53:35,164 INFO : Package 'Microsoft Visual C++ 2008 Redistributable SP1' should be installed. 2021-12-01 10:53:35,258 INFO : About to run command line: C:\WINDOWS\system32\cmd.exe /c "C:\ProgramData\Package Cache\SDL\Dependencies\2008_SP1_vcredist_x86.exe" /qb 2021-12-01 10:53:39,025 INFO : Package 'Microsoft Visual C++ 2008 Redistributable SP1' was successfully installed. 2021-12-01 10:53:39,047 INFO : Package 'Microsoft Visual C++ 2010 Redistributable' should be installed. 2021-12-01 10:53:39,156 INFO : About to run command line: C:\WINDOWS\system32\cmd.exe /c "C:\ProgramData\Package Cache\SDL\Dependencies\2010_vcredist_x86.exe" /passive /norestart 2021-12-01 10:53:43,191 INFO : Package 'Microsoft Visual C++ 2010 Redistributable' was successfully installed. 2021-12-01 10:53:43,219 INFO : Package 'Microsoft Visual C++ 2013 Redistributable' should be installed. 2021-12-01 10:53:43,329 INFO : About to run command line: C:\WINDOWS\system32\cmd.exe /c "C:\ProgramData\Package Cache\SDL\Dependencies\2013_vcredist_x86.exe" /passive /norestart 2021-12-01 10:53:45,226 INFO : Package 'Microsoft Visual C++ 2013 Redistributable' was successfully installed. 2021-12-01 10:53:45,260 INFO : Package 'Microsoft Visual C++ 2017 Redistributable' should be installed. 2021-12-01 10:54:02,851 FATAL : Sdl.Tools.Chainer.ExpressionEvaluator+InterpreterException: The expression threw an exception. Chainer.ProductInfo.Family(new Guid("{65E5BD06-6392-3027-8C26-853107D3CF1A}")).FirstOrDefault() != null && new Version(Chainer.ProductInfo.Family(new Guid("{65E5BD06-6392-3027-8C26-853107D3CF1A}")).First().VersionString) >= new Version(14, 13, 26020) ---> System.ArgumentNullException: Значение не может быть неопределенным. Имя параметра: input в System.Version.Parse(String input) в System.Version..ctor(String version) в Evaluator.Evaluate(Object[] args) --- Конец трассировки внутреннего стека исключений --- в Sdl.Tools.Chainer.ExpressionEvaluator.Evaluate(String codeFragment, Object[] argumentValues, AssemblyReferences references, ParameterList parameterList, Type resultType) в Sdl.Tools.Chainer.Expression`1.Evaluate(Object[] argumentValues) в Sdl.Tools.Chainer.Packages.ExecutablePackage.IsInstalled() в Sdl.Tools.Chainer.Packages.ExecutablePackage.Install() в Sdl.Tools.Chainer.ChainerSteps.InstallStep.Launch(WorkflowBase workflow, WorkflowDirection previousDirection) в Sdl.Tools.Chainer.Workflows.SystemAlterationWorkflow.Run() в Sdl.Tools.Chainer.Task.Perform(Suite suite) в Sdl.Tools.Chainer.Program.Execute() в Sdl.Tools.Chainer.Program.Main() 2021-12-01 10:54:02,852 INFO : Logging ended.