I get an error when trying to install Trados Studio 2021.
The following message appears:
An error ocurred and the program was aborted. you can try running the program again but if the same problem repeats, please generate a debug log (usually found in C:\ProgramData\SDL\Chainer\Logs) and contact technical support.
Log-file is attached.
Can someone let me know how to solve this?.
Thanks in advance.
Kind regards,
Andrei
2021-12-01 10:53:30,563 INFO : Logging started.
2021-12-01 10:53:30,563 INFO : Sdl.Tools.Chainer.ProgramOptions:
Base: Sdl.Tools.Chainer.ProgramOptions
Help switch present: False
Error text:
Options:
[task, install]
[suite, TranslationStudio.Professional.Suite]
[uilevel, all]
[noconsole, ]
[loglevel, all]
Arguments:
Task: Installation
UILevel: All
Suite path: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2\TranslationStudio.Professional.Suite
Response path:
Logger directory: C:\ProgramData\SDL\Chainer\Logs
Logger level: ALL
MSI log level: Verbose
Confirm ? no
2021-12-01 10:53:30,605 INFO : Loading version 1.8 suite.
2021-12-01 10:53:31,966 INFO : Running data collection stage.
2021-12-01 10:53:34,731 INFO : Datastore after collector finished was:
2021-12-01 10:53:34,732 INFO : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[ModulesDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2\modules]
[DependencyModulesDir, C:\ProgramData\Package Cache\SDL\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15]
[PackageCache2019, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2021-12-01 10:53:34,733 DEBUG : Sdl.Tools.Chainer.SymbolTableStack
[SuiteDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2]
[PackageCacheFolder, C:\ProgramData\Package Cache]
[ModulesDir, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2\modules]
[DependencyModulesDir, C:\ProgramData\Package Cache\SDL\Dependencies]
[ProgramFilesFolder, C:\Program Files (x86)]
[StudioFolder, C:\Program Files (x86)\SDL\SDL Trados Studio\Studio15]
[PackageCache2019, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019]
[HasSetLicenseUI, True]
[AcceptedLicenseAgreement, True]
2021-12-01 10:53:34,742 INFO : Running system alteration stage.
2021-12-01 10:53:34,786 INFO : Registering Setup with ARP
2021-12-01 10:53:34,914 INFO : Package 'Suite repair utility' should be installed.
2021-12-01 10:53:34,930 INFO : About to run command line: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2\SuiteUtility.exe TranslationStudio2011 D1858C60-5E3D-44C3-81B2-1188907531D5 "SDL Trados 2007 Compatibility module"
2021-12-01 10:53:35,133 INFO : Package 'Suite repair utility' was successfully installed.
2021-12-01 10:53:35,164 INFO : Package 'Microsoft Visual C++ 2008 Redistributable SP1' should be installed.
2021-12-01 10:53:35,258 INFO : About to run command line: C:\WINDOWS\system32\cmd.exe /c "C:\ProgramData\Package Cache\SDL\Dependencies\2008_SP1_vcredist_x86.exe" /qb
2021-12-01 10:53:39,025 INFO : Package 'Microsoft Visual C++ 2008 Redistributable SP1' was successfully installed.
2021-12-01 10:53:39,047 INFO : Package 'Microsoft Visual C++ 2010 Redistributable' should be installed.
2021-12-01 10:53:39,156 INFO : About to run command line: C:\WINDOWS\system32\cmd.exe /c "C:\ProgramData\Package Cache\SDL\Dependencies\2010_vcredist_x86.exe" /passive /norestart
2021-12-01 10:53:43,191 INFO : Package 'Microsoft Visual C++ 2010 Redistributable' was successfully installed.
2021-12-01 10:53:43,219 INFO : Package 'Microsoft Visual C++ 2013 Redistributable' should be installed.
2021-12-01 10:53:43,329 INFO : About to run command line: C:\WINDOWS\system32\cmd.exe /c "C:\ProgramData\Package Cache\SDL\Dependencies\2013_vcredist_x86.exe" /passive /norestart
2021-12-01 10:53:45,226 INFO : Package 'Microsoft Visual C++ 2013 Redistributable' was successfully installed.
2021-12-01 10:53:45,260 INFO : Package 'Microsoft Visual C++ 2017 Redistributable' should be installed.
2021-12-01 10:54:02,851 FATAL : Sdl.Tools.Chainer.ExpressionEvaluator+InterpreterException: The expression threw an exception.
Chainer.ProductInfo.Family(new Guid("{65E5BD06-6392-3027-8C26-853107D3CF1A}")).FirstOrDefault() != null &&
new Version(Chainer.ProductInfo.Family(new Guid("{65E5BD06-6392-3027-8C26-853107D3CF1A}")).First().VersionString) >= new Version(14, 13, 26020) ---> System.ArgumentNullException: Значение не может быть неопределенным.
Имя параметра: input
в System.Version.Parse(String input)
в System.Version..ctor(String version)
в Evaluator.Evaluate(Object[] args)
--- Конец трассировки внутреннего стека исключений ---
в Sdl.Tools.Chainer.ExpressionEvaluator.Evaluate(String codeFragment, Object[] argumentValues, AssemblyReferences references, ParameterList parameterList, Type resultType)
в Sdl.Tools.Chainer.Expression`1.Evaluate(Object[] argumentValues)
в Sdl.Tools.Chainer.Packages.ExecutablePackage.IsInstalled()
в Sdl.Tools.Chainer.Packages.ExecutablePackage.Install()
в Sdl.Tools.Chainer.ChainerSteps.InstallStep.Launch(WorkflowBase workflow, WorkflowDirection previousDirection)
в Sdl.Tools.Chainer.Workflows.SystemAlterationWorkflow.Run()
в Sdl.Tools.Chainer.Task.Perform(Suite suite)
в Sdl.Tools.Chainer.Program.Execute()
в Sdl.Tools.Chainer.Program.Main()
2021-12-01 10:54:02,852 INFO : Logging ended.
Translate