Jaila Sotgiu-Raja Rao, it seems to me you still need to complete your upgrade 



Please follow these steps which will guide you on how to upgrade: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039975

Thank you

Lyds

Thank you Lydia! Perfect! I had tried the Upgrade command but it hadn't worked. For any other users who may be following this discussion, I had to Trados 2017 and deactivate the licence so that the upgrade could be processed as explained in Lydia's link.

Best regards,

Jaila

Thank you Lydia! Perfect! I had tried the Upgrade command but it hadn't worked. For any other users who may be following this discussion, I had to Trados 2017 and deactivate the licence so that the upgrade could be processed as explained in Lydia's link.

Best regards,

Jaila

Jaila Sotgiu-Raja Rao