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My laptop where I had my SDL 2007 running has crashed and want to install the whole program again in my new laptop.
How can I recover the sdl installation files and recover my license?
Thank you.
My laptop where I had my SDL 2007 running has crashed and want to install the whole program again in my new laptop.
How can I recover the sdl installation files and recover my license?
Thank you.
Hi Vanessa,
You can find the installation files and your licenses in your MySDL account. If you need to recover your license so it can be reactivated follow the instructions in this KB article and you can do this yourself without the help of SDL at all.
You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2007 and SDL Trados Studio 2009.
Go to KB article #4295 ( http://kb.sdl.com/kb/article?ArticleId=4295 ) and follow the instructions.
Paul Filkin | RWS Group
________________________
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Hi Vanessa,
You can find the installation files and your licenses in your MySDL account. If you need to recover your license so it can be reactivated follow the instructions in this KB article and you can do this yourself without the help of SDL at all.
You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2007 and SDL Trados Studio 2009.
Go to KB article #4295 ( http://kb.sdl.com/kb/article?ArticleId=4295 ) and follow the instructions.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Paul:
Problem is that when I initially bought Trados 2007 my e-mail account was different.
My e-mail at the time is not operative any longer, therefore I cannot retrieve any information about my SDL account, and consequently have no info
about the product.
I just have my Trados 2007 operative on another computer which I haven´t switched on for a long
time.
What other solution can you suggest?
Thank you in advance.
Hi Vanessa,
If you send an email to customerexperiencedesk@sdl.com with your previous email address and your new email address our Customer Experience team can help you to retrieve your SDL Account information.
Fran
Partner Manager, SDL
