I installed Trados 2019 this week. Now, I open it again and the license activation window appeared again as a first pop-up. I pasted my license again but it says the product has no more uses available, which is logical because I activated this one on this computer when I installed the program the first time. I can't start Trados and I need it urgently.
Hello Eleonora De Pinto
Please try to reset the license from your RWS account as described in this article: gateway.sdl.com/.../communityknowledge
Thank you,
Sorin
Hello, Sorin, thank you for your reply. Unfortunately, when I click "Reset License", the following appears (attached screenshot).
Eleonora De Pinto We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00646610 .
Thank you very much for all your attention, Sorin. I got it reset and the issue's been solved. Kindest regards.
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