Uninstall issues

I need to reinstall SDL 2019 but get the following message. I have already attempted different traditional and forced uninstall procedures. Please find attached the latest log, too. Any suggestions?

Thanks in advance,

Valeria

2021-12-09 15:50:23,103 INFO  : Logging started. 
2021-12-09 15:50:23,113 INFO  : Sdl.Tools.Chainer.ProgramOptions:
Base: Sdl.Tools.Chainer.ProgramOptions
Help switch present: False
Error text: 
Options:
  [task, removeorrepair]
  [suite, C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2\TranslationStudio.Professional.Suite]
  [confirm, ]
  [uilevel, all]
  [noconsole, ]
  [loglevel, all]
Arguments:

Task: RemoveOrRepair
UILevel: All
Suite path: C:\ProgramData\Package Cache\SDL\SDLTradosStudio2019_SR2\TranslationStudio.Professional.Suite
Response path: 
Logger directory: C:\ProgramData\SDL\Chainer\Logs
Logger level: ALL
MSI log level: Verbose
Confirm ? yes 
2021-12-09 15:50:25,710 INFO  : User chose Removal option. 
2021-12-09 15:50:25,861 INFO  : Loading version 1.8 suite. 

Error message in SDL Trados Studio 2019 SR2 stating 'An error occurred and the program was aborted. XmlException: Root element is missing.' with instructions to generate a debug log and contact technical support.



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[edited by: Trados AI at 1:07 PM (GMT 0) on 4 Mar 2024]
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