Trados spontaneously cannot recognized the license. License reset not working.

Question

Hello, Today, spontaneously, my Trados software got involuntarily desactivated. In my Trados account, I see the license when I click "licences" in top bar menu. However, when click on the left pane View - All licences, I see no license - which is a weird behaviour. When I tried to re-activate the licence by copying the code from my Trados Account into my desktop software, I get the error information: "Activation failed: No licenses are currently available for the specified activation code". I tried to reset the license through my trados account, but I got another error message "An email has been sent to support to inform them of the error.Please try reloading / refreshing this page.OOS homepage" I am not talking about license upgrade. I want to have my license 2019 working again. This is really a weird behaviour of both my Trados software and Trados account website.Can you help?Thank you.

Oana Nagy · Answer

Stanislav Sendek We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00646577 .

Stanislav Sendek · Answer

Dear Ms Simplicio, thank you for your answer. In the meantime, now, Trados recognized the license again and I am again seeing my license also through the left pane "View-All license" and not only through top menu "Products & Plans - License". I hope the issue has been only on Trados' side as a one-time technical server issue. I hope this will not occur again any time soon. If so, I will have to notify about it again, but I think other users would have the same problem as me.

Trados Portfolio > 2. Licensing and Installation

Trados spontaneously cannot recognized the license. License reset not working.