Subject :

2 licenses are activated, I want to deactivate these 2 licenses.

I want to deactivate these 2 licenses, and then, want to activate these 2 licenses.

I am currently using “SDL Trados Studio 2017 Freelance Plus”. And I had installed Trados on two computers, but both of them are physically broken, so I can't do any translation work with Trados, and I am in a lot of trouble. Please help me!　When I log in with my RWS(SDL) Account and password and check my licenses, I see that I have 2 licenses activated and I cannot deactivate them.

"You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available. If you are having issues with your license and need further help please click here to log a request with the support team."

"Submit New Translation Productivity Case".

That's how I got to this web page in desperation. Please, could you deactivate these two licenses on your end?　I would like to get my licenses back by any means possible, not just this one, as long as it is legal. Please help me!